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**The application process for the 2011 Global Outsourcing 100 and World’s Best Outsourcing Advisors lists will be open again starting September 1, 2010.  For complete details and FAQ's about the 2011 rankings DOWNLOAD the pdf here.**

The ranked 2010 Global Outsourcing 100 and World's Best Outsourcing Advisors lists, along with all of the sublists, are available online by clicking here.   DOWNLOAD The 2010 Global Outsourcing 100® FORTUNE®feature as seen in the May 3, 2010 Fortune 500 issue.


The 2010 Global Outsourcing 100: IAOP’s Annual Listing of the World's Best Outsourcing Service Providers and Advisors

As the global, standard-setting organization and advocate for the outsourcing professional, the International Association of Outsourcing Professionals (IAOP™) annually produces the following research tools to help companies in their outsourcing decisions:

·          The Global Outsourcing 100 – its fifth annual ranking of the world’s best outsourcing service providers.

·          The World’s Best Outsourcing Advisors – the second annual list of the top outsourcing advisors and consultants.

·         About the Global Outsourcing 100 Lists:

The Global Outsourcing 100 and its sub-lists are essential references for companies seeking new and expanded relationships with the best companies in the industry. The lists include service provider and advisory companies from around the world that provide the full spectrum of outsourcing services — not just information technology and business process outsourcing, but also facility services, real estate and capital asset management, manufacturing and logistics. They include not only today’s leaders, but also tomorrow’s rising stars.

The World’s Best Outsourcing Advisors is geared specifically to companies that are outstanding global outsourcing advisors and consultants. In addition to being part of The Global Outsourcing 100 main list and sub-lists, the new list of advisors ranks the top consultant, legal and related advisory firms globally, and is a valuable reference tool for companies needing expert advice and guidance with their outsourcing projects.

Each company selected for The Global Outsourcing 100 is recognized in spring  in a special advertising feature in FORTUNE® magazine’s FORTUNE 500 issue with its company name, a statement of its services, and Web site address. FORTUNE has a worldwide circulation of over one million and a readership in excess of five million.

How the Global Outsourcing 100 Lists Are Developed

The evaluation process mirrors that employed by many top customers and considers four key criteria:

1.     Size and growth in revenue, employees, centers/offices and countries served. Provider companies are separated into judging group by size (Leaders and Rising Stars for providers) and are judged separately.  Advisory companies are judged together.

2.     Customer experience as demonstrated through the value being created at the company's top customers.

3.     Depth and breadth of competencies as demonstrated through industry recognition, relevant certifications and investment in the development of people, processes and technologies.

4.     Management capabilities as reflected in the experience and accomplishments of the business' top leaders and investments in management systems that ensure outsourcing success.

Similar to the request for proposal (RFP) process, companies are ranked on quality following a rigorously judged application process that examines multiple criteria. Judging is based on the information provided by each company on its application in combination with independent research and customer references. Applications and judging for service providers and advisors are separate. Judging is done by an independent panel organized each year by IAOP, and made up of industry experts with personal experience in selecting outsourcing service providers for their companies.

How Feedback is Provided

The non-ranked lists are unveiled at The  Outsourcing World Summit® held in February each year. The rankings are released in the spring in FORTUNE magazine’s FORTUNE 500 issue containing the special advertising section. At that time, IAOP will publish the ranked Global Outsourcing 100 list with all of the sub-lists and the ranked World’s Best Outsourcing Advisors list on its Web site at www.iaop.org. The lists will remain as permanent references in the IAOP Outsourcing Professional Body of Knowledge (OPBOK).

Just prior to the ranking release, each applicant company will receive feedback in the form of a company profile showing: 1) how it scored in each critical judging area of its application (scoring on this part of the process is based only on comparisons to other applicants)  2) its rankings on either of The Global Outsourcing 100 lists; 3) inclusion on industry sub-lists; and 54) other key information about company service areas.. The company profile offers valuable feedback from world-renowned independent judges, along with company capabilities, which can be used as a marketing tool, as well as an indication of distinguished quality and achievement.

How Value is Achieved By Participating

Leading outsource service providers have leveraged the marketing power of The Global Outsourcing 100 lists by using them in corporate communications such as internal newsletters (Aramark) and blogs, e-mail signatures (Accenture) and brochures (Sodexo). Winners’ press releases and outsourcing industry blogs surrounding inclusion on the list return over 1.1 million Google hits. A Google search of “outsourcing lists” places The Global Outsourcing 100 first out of almost 3.5 million search results.

IAOP initially announces and promotes the unranked lists at the annual Outsourcing World Summit in February and the ranked lists premiere in a special spring advertising section of FORTUNE (usually the Fortune 500 issue), seen by over five million business readers. The Global Outsourcing 100 rankings and sub-lists are promoted throughout the year on The Global Outsourcing 100 page of IAOP’s Web site, which in the last 12 months had over 124,000 web hits, up almost 100 percent from last year.

IAOP promotes the companies on the lists and sub-lists to our members through regular communications such as “What’s Happening at IAOP” and “Globalization Today,” and permanently includes them in IAOP’s Outsourcing Professional Book of Knowledge in Firmbuilder.com. The lists are promoted by IAOP through press releases on major newswires globally and to our European and Asian media partners such as outsource and Global Outsourcing resources.

Some Key Points

  •            The lists and sub-lists will be developed based on all online applications completed and locked by 11:59 pm EST on November 1, 2010 at www.globaloutsourcing100.com.
  •            The companies selected will be from across the outsourcing industry.
  •            Company size will not be the dominant factor, so companies of every size may participate. Larger, more established companies (Leaders) are judged separately from smaller, emerging companies (Rising Stars). The final Global Outsourcing 100 ranking is composed of the top 75 companies in the Leader group and the top 25 companies in the Rising Star group.
  •            In addition to the spring special advertising feature appearing in FORTUNE, IAOP may use both the main lists and the more than 80 sub-lists in its publications.
  •           The top 100 company names are revealed in alphabetical order at The 2010 Outsourcing World Summit. However, the rankings will not be unveiled until they are released in FORTUNE’s special section in the spring 2011 Fortune 500 issue.
  •            Just prior to the ranking’s release, each applicant will receive a summary of the judges’ scoring and comparative ranking data, along with an independent company analysis — providing valuable market research feedback.
  •            There is no cost beyond a nominal $350 processing fee for applying and, if selected, being included on the list published in FORTUNE . The fee is waived for IAOP Corporate Members.
  •            Applications are open to any and all service providers or advisors; IAOP membership is not required.
  •            Applications and judging for service providers for The Global Outsourcing 100 list and sub-lists will be separate from applications and judging for advisors considered for the World’s Best Outsourcing Advisors list.
  •            In addition to the main ranked list, IAOP will develop dozens of sub-lists by geography, industry and service focus. 
  •            The Global Outsourcing 100 lists and sub-lists are created by an independent panel of judges organized by IAOP using applicant provided data, customer feedback and independent analysis.
  •             All information provided, with the exception of answers to optional questions 15 and 16 in Part IV, is strictly confidential and gathered for the sole purpose of scoring the application. It will not be published without prior permission nor will it be shared with any individual not directly involved in producing The Global Outsourcing 100. All independent judges are required to sign a non-disclosure agreement.

The Evaluation Team

·         The 2010 evaluation team, composed of IAOP member professionals, was led by Michael F. Corbett, chairmain of IAOP.  The team is comprised of experts from the buyer side of the outsourcing industry, as well as renowned academic leaders in the field. 

If yIf you have any additional questions about The 2010 Global Outsourcing 100, please contact Pam O’Dell at +1.845.452.0600 ext. 121 or by email at pam.odell@iaop.org.

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